DON’T PANIC! QuickBooks Online Has Changed — Here’s What You Need to Know

Taylor Vanderburgh
Dec 4
3 min read

If you logged into QuickBooks Online recently and thought, “Wait… where did everything go?” you’re not alone!

QuickBooks Online (QBO) is rolling out a brand-new interface across Canada. The goal is to make navigation cleaner, improve workflow, and set the stage for future upgrades — but we know that change can feel overwhelming when you just want to get your bookkeeping done. Plus, this all could come at what could be an inconvenient and hectic time for your business - smack dab in the middle of year end, tax time, holidays and payroll deadlines!

The good news? We’re here for you and you don’t need to panic! Here’s the lowdown on:

What’s changing
How to switch back (for now), and
Where to find training so this transition feels smooth.

🚀 What’s Changing?

QuickBooks Online has introduced a redesigned layout with updated menus, a more modern look, and new ways of accessing your books. Many Canadian users started seeing the change in late 2025.

new quickbooks online interface — The new look of QuickBooks Online, rolling out in late 2025

This update is part of Intuit’s larger push to create a more streamlined platform with better performance and more helpful features.

The biggest visual differences include:

A reorganized left-hand navigation menu with symbols and customization
Updated workflows for common tasks (creating invoicing, generating estimates, and accepting bank transactions)
More AI-powered features; AI “agents” for accounting, customers, sales tax, project management and finance
Cleaner screens for sales, banking, and reporting - everything in one page, no “preview” mode

You may love it — or you may find yourself missing the “old” QuickBooks.

Either way, here’s how to navigate the switch.

🔄 How to Switch Back to the Old Interface (While You Still Can)

For now, most users will see an option to return temporarily to Classic View.

Here’s how:

Click the ⚙️ Gear icon (top right).
Look for an option such as: “Switch to classic view” or “Switch back to previous QuickBooks experience.”
Your screen should revert to the familiar layout.

👉 Important: This option will not be available forever. Intuit has already announced that the classic interface will be retired later on, so it’s a good idea to start getting comfortable with the new layout now.

🎓 Training Resources to Help You Get Ready

To help you adapt smoothly, here are some reliable training links straight from Intuit:

⭐ QuickBooks Product Support

https://quickbooks.intuit.com/learn-support/en-ca/

You can also get help from Intuit by using the Question mark ❓ icon in the top right

These resources offer guided videos, step-by-step walkthroughs, and “where did this button go?” explanations to help you feel confident using the updated interface.

⚠️ IMPORTANT: Give Intuit Your Feedback

When massive changes like this occur in QuickBooks Online, there are almost certainly going to be bugs. We’ve found our fair share with each system update.

If there are features that aren’t working for you, it is so important that you give Intuit your feedback. Navigate to the ⚙️ Gear icon and click “Feedback”. There are also many modules within the application to rate features and report bugs back to Intuit, and you can access a community forum here to express your like - or dislike - for the new product.

💡 Our recommendation

Even if you can switch back to classic mode today, we encourage you to slowly start using the new interface so you’re not caught off guard when the old layout disappears for good.

We’re here to help you navigate the changes — so if you get stuck or need help customizing to your workflow, just reach out!

🙌 Need Support?

If you have questions about the new layout, can’t find a feature, or want a quick run-through, our team at Simcoe Office Solutions is always here to help.

You're not alone — and we promise, you really don’t need to panic!